Privacy Policy
Privacy, explained with clarity.
This Privacy Policy explains how Novellea collects, uses, discloses and protects personal information when you visit novellea.buzz, place an order, contact our team or otherwise interact with our beauty-care store.
This policy applies to personal information handled through the Novellea website, customer communications, orders and related store services.
The essentials before the full policy.
We collect information needed to operate an online store, support customers, understand website use and meet legal or operational requirements.
Information you provide
This may include contact, delivery, order, account, communication and preference information.
Store operation and support
We use information to process orders, communicate, prevent misuse, improve services and meet legal obligations.
Necessary service providers
Information may be shared with Shopify, payment, delivery, analytics, marketing and support providers where needed.
Your privacy rights
Depending on your location, you may request access, correction, deletion, restriction or certain opt-outs.
Information We Collect
Information provided directly, collected automatically or received from others.
The information collected depends on how you interact with Novellea. You may choose not to provide certain information, but doing so may limit our ability to complete an order, respond to a request or provide a particular service.
Contact and identity details
Name, email address, telephone number, billing address, shipping address and related contact information.
Order and transaction details
Products selected, order value, transaction status, delivery details, returns information and limited payment-related information.
Account and communication details
Account credentials where available, customer-service messages, product questions, feedback and communication preferences.
Device and website-use details
IP address, browser, device type, approximate location, referral source, pages viewed, interactions and cookie or similar technology data.
Payment details are processed through payment providers. Novellea generally does not receive or store the complete payment card number used during checkout.
How We Use Personal Information
Purposes connected to orders, support, store operation and legal compliance.
Novellea may use personal information when reasonably necessary to provide and improve the store experience, protect the business and customers, or meet applicable legal requirements.
- Process payments, confirm orders and arrange delivery.
- Provide order updates, customer care and responses to product questions.
- Manage returns, refunds, disputes and other post-purchase requests.
- Maintain account functions and remember customer preferences where available.
- Operate, analyse, troubleshoot and improve the website and store services.
- Detect fraud, misuse, security incidents or activity that may violate store terms.
- Send promotional communication where permitted and according to your choices.
- Comply with legal obligations, lawful requests and recordkeeping requirements.
Where required by law, Novellea relies on an appropriate legal basis, such as performance of a contract, legitimate interests, consent or compliance with a legal obligation.
Shopify and Service Providers
Third parties that help host, operate and support the store.
The Novellea store is hosted on Shopify. Shopify may process personal information to provide the ecommerce platform, checkout, infrastructure, security and related services used by the store.
We may also disclose personal information to service providers that perform functions on our behalf, including:
- Payment processing and fraud-prevention providers.
- Shipping carriers, fulfilment services and delivery partners.
- Website hosting, technical support and security providers.
- Analytics, performance measurement and customer-experience tools.
- Email, marketing and communication providers where used.
- Professional advisers, insurers, auditors or legal service providers.
These providers may process information under their own terms and privacy practices. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.
Cookies, Analytics and Advertising
Technologies that help the website function and help us understand store use.
Novellea, Shopify and service providers may use cookies, pixels, local storage and similar technologies. Some technologies are necessary for checkout, account, security and shopping-bag functions. Others may support analytics, personalisation, performance measurement or advertising.
Essential technologies
Help operate checkout, retain selections, maintain sessions, prevent misuse and provide core website functions.
Analytics technologies
Help us understand visits, interactions, popular pages, technical performance and general store use.
Preference technologies
May remember selections, language, region, account state or other settings when supported.
Advertising technologies
May help measure campaigns or present advertising that is more relevant across websites or services.
You can adjust browser or device settings to limit certain cookies, although blocking essential technologies may affect store functionality. Depending on your location, certain analytics or advertising activity may be considered a sale, sharing or targeted advertising under applicable law, and you may have the right to opt out.
Marketing Communications
Choices relating to promotional email and similar communication.
Novellea may send marketing communication when permitted by law, such as updates about beauty tools, care guidance, new collections or store news. You may unsubscribe using the method included in the communication or contact us with your request.
Unsubscribing from marketing does not prevent transactional communication relating to an order, account, support request, security issue or other service-related matter.
Retention of Information
How long information may be maintained.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, fraud prevention and compliance with legal, tax, accounting or contractual requirements.
Retention periods vary according to the type of information, the nature of the relationship, the purpose for processing and applicable law. Information may be deleted, anonymised or securely retained when no longer required for an active business purpose.
Security
Reasonable measures and important limitations.
Novellea and its service providers use reasonable administrative, technical and organisational measures intended to protect personal information. No website, network, storage system or transmission method can be guaranteed to be completely secure.
Customers should protect account credentials, use secure devices and avoid sending sensitive information through unprotected communication channels. Contact us promptly if you believe an interaction with the store may have involved unauthorised access or misuse.
Children’s Privacy
The store is intended for adults making personal-care purchases.
Novellea does not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information without appropriate permission, contact us so the situation can be reviewed and appropriate action considered.
International Processing
Information may be processed outside your state, province or country.
Shopify, service providers and business partners may process or store personal information in locations different from your own. Privacy laws in those locations may differ from the laws where you live.
Where required, appropriate legal mechanisms or contractual safeguards may be used to support international transfers of personal information.
Changes to This Policy
How revisions will be reflected.
Novellea may update this Privacy Policy to reflect changes in store operations, technology, service providers, legal requirements or privacy practices. The effective date displayed at the top of this page identifies the current version.
Material changes may be communicated through the website or another reasonable method when appropriate.
Privacy supports the complete customer experience.
Information should be used for understandable purposes, handled with care and retained only as reasonably necessary for store operations and legal obligations.
Information is used for store, service, security, communication and legal purposes described in this policy.
Administrative, technical and organisational measures are used, while recognising that absolute security cannot be promised.
Customers may contact Novellea with privacy questions or requests using the details provided below.
Choices may vary by location.
Depending on applicable law, you may have some or all of the rights described here. We may need to verify your identity before completing a request.
Access
Request information about personal data collected, used or disclosed.
Correction
Ask for inaccurate or incomplete personal information to be corrected.
Deletion
Request deletion, subject to legal, operational and recordkeeping exceptions.
Restriction or objection
Ask to limit or object to certain processing where applicable.
Portability
Request a portable copy of eligible information where required by law.
Advertising opt-out
Opt out of certain targeted advertising, sale or sharing activities where available.
Practical answers for customers.
These notes summarise common questions about orders, marketing, payment and privacy requests.
Does Novellea store my complete payment card number?
Payment information is processed through payment providers. Novellea generally does not receive or store the complete payment card number entered during checkout.
Can I unsubscribe from promotional email?
Yes. Use the unsubscribe method included in the promotional communication or contact Novellea. Service-related messages about orders, support or security may still be sent when necessary.
Does blocking cookies affect the store?
It can. Blocking essential cookies may affect checkout, saved selections, account functions or other core website features. Optional cookies can often be limited without disabling the entire store.
How can I submit a privacy request?
Contact Novellea through the contact page or email info@novellea.buzz. Describe the request clearly and include enough information for the team to identify the relevant customer relationship.
Will Novellea always be able to delete every record?
Not necessarily. Some information may need to be retained for legal, accounting, fraud-prevention, dispute-resolution or operational reasons, even after a deletion request is received.
Can an authorised representative submit a request for me?
Where permitted by applicable law, an authorised representative may submit a request. Novellea may ask for evidence of authority and may also need to verify the identity of the customer concerned.
Questions or requests can be directed to Novellea.
Contact us regarding this policy, the handling of personal information or a privacy-rights request. Please provide enough detail for the request to be reviewed accurately.