Help Center
Considered support for every beauty ritual.
Find clear guidance for orders, shipping, product use, tool care, payments, returns and everyday beauty-tool questions.
What can we help with today?
Search the support categories and quick answers below. All guidance remains visible and usable even when search is not active.
Orders & Shipping
Understand order details, delivery expectations, address questions and what to do when a package needs attention.
- Shipping typically takes 3–5 business days.
- Review order information carefully before completing checkout.
- Contact Client Care when delivery details require support.
Product Guidance
Find gentle starting principles for facial tools, cleansing devices, applicators, styling tools and manicure care.
- Read the product instructions before first use.
- Begin with less pressure, heat or intensity.
- Stop if the tool feels painful or uncomfortable.
Tool Cleaning & Care
Support tool longevity with material-aware cleaning, complete drying and protected storage between uses.
- Remove visible product residue promptly.
- Do not soak non-waterproof electrical components.
- Store only after the tool is fully dry.
Returns & Refunds
Contact the Novellea team with your order details so the item, condition and request can be reviewed carefully.
- Keep the order confirmation and product packaging.
- Do not continue using an item that arrives damaged.
- Eligibility can depend on item condition and circumstances.
Payment & Checkout
Review billing details, payment authorization and checkout information before attempting another transaction.
- Confirm the billing address matches the payment method.
- A pending authorization may not be a completed charge.
- Contact Client Care when duplicate activity is suspected.
Contact Client Care
Share the order number, product name and a concise description so the team can review the request with useful context.
- Email: info@novellea.buzz
- Phone: 7345038794
- Address: 512 RIO GRANDE DR Adrian MI 49221
A few details help us understand the request.
Providing clear order and product information can make support more focused, especially for damaged items, tool-care questions or checkout concerns.
Locate the order confirmation
Keep the order number, purchase email and item name available when the question relates to an order.
Describe what happened
Explain the issue, when it occurred and whether the product has been used, cleaned, charged or connected.
Stop using unsafe or damaged items
Do not continue using a cracked, overheated, leaking, rusted or electrically damaged beauty tool.
Keep packaging and accessories
Retain the product box, attachments, charging pieces and included materials while the request is being reviewed.
Helpful principles beyond the order.
Product instructions remain the primary guide, but these broad principles can help protect comfort, hygiene and tool condition.
Begin with the gentlest suitable approach.
Clean the tool, prepare the working area and begin with lighter pressure, lower heat or a gentler setting. Work in small sections and stop when the technique feels uncomfortable.
Clean, dry and inspect before storage.
Remove product residue, clean the tool according to its material and allow every reusable surface to dry completely. Keep tools away from humidity, loose debris and heat.
Frequently asked support questions.
Search above to narrow these answers, or open any question for more context.
How long does shipping usually take?
Novellea shipping typically takes 3–5 business days. Delivery timing can still be affected by the destination, carrier conditions, holidays or information that needs clarification.
Can I change or cancel an order after checkout?
Contact Client Care as soon as possible with the order number and requested change. An update cannot be guaranteed once processing or shipment has progressed, but the team can review the current order status.
What should I do if an item arrives damaged or incorrect?
Stop using a damaged item, retain the product and packaging, and contact Client Care with the order number, item name and a clear description. Images may help document visible damage or an incorrect item.
Are all opened beauty tools eligible for return?
Eligibility may depend on the product, condition, hygiene considerations, reason for return and other circumstances. Contact Client Care before sending an item back so the request can be reviewed.
How should I clean a beauty tool?
Follow the material and product instructions. Remove visible residue, clean contact surfaces with a suitable method, avoid soaking non-waterproof parts and allow the tool to dry completely before storage.
How much pressure should I use with facial massage tools?
Begin with a light, comfortable touch and enough compatible skincare slip to prevent dragging. More pressure is not necessarily better. Stop if the skin feels painful, irritated or uncomfortable.
Can every cleansing device be used daily?
No single frequency suits every device, attachment or person. Follow the product guidance, begin gradually and adjust according to comfort rather than assuming daily use is always appropriate.
Why does a payment appear pending?
A pending authorization can appear while a payment provider verifies the transaction and may not represent a completed charge. Review the checkout confirmation and contact the payment provider or Client Care if the status remains unclear.
What information should I include in a support message?
Include the order number when applicable, the product name, a concise description of the question, relevant use or care details and the best contact information for the response.
Still need a more personal answer?
Reach the Novellea team with your order details or beauty-tool question. Please avoid sending sensitive payment information by email.
Phone
Address
512 RIO GRANDE DRAdrian MI 49221
Shipping
Typical delivery timeframe: 3–5 business days.
Clear guidance, thoughtful care and a direct path forward.
Explore Novellea beauty-tool categories or contact Client Care when your order, product or routine needs individual attention.
Help Center content provides general order, care and beauty-tool guidance. It does not replace product-specific instructions or professional medical advice. Individual comfort and suitability vary. Stop using a product that appears damaged, unsafe or uncomfortable and contact the Novellea team when further review is needed.