Novellea’s standard shipping timeframe is 3–5 business days. Delivery timing may vary slightly depending on destination, carrier movement and circumstances outside the store’s direct control.

Tracking is typically provided after the order has been prepared and transferred for shipment. Allow time for the carrier to register the first movement after the tracking number is issued.

Contact Novellea as soon as possible through the contact page. Address changes cannot be guaranteed after an order has entered processing or has already been transferred to the carrier.

Keep the packaging and contact the Novellea team promptly with your order number, a description of the issue and clear photographs of the parcel and affected item. This helps the team review the situation accurately.

Begin with the result you want to support, the area you plan to work on and the amount of time you prefer to spend. A facial roller offers a different experience from a cleansing device, makeup brush, hair tool or manicure accessory. Review the product description and choose the tool that best matches your intended ritual.

Individual comfort, skin condition, hair texture and personal routine vary. Read the product guidance, begin gently and stop if the tool causes irritation, pulling, pinching, excessive heat or unusual discomfort.

Many manual facial tools feel more comfortable with suitable slip, but compatibility depends on the tool and product texture. Use only products appropriate for your skin and follow the instructions provided with the beauty tool.

Novellea focuses on beauty care, cosmetic application, grooming and personal-care rituals. Product guidance is not medical advice and should not be treated as a diagnosis, treatment or guarantee of a particular result.

Frequency depends on the product, your skin’s comfort and the instructions supplied with the tool. Begin with short, occasional sessions and observe how your skin responds. More frequent use is not automatically better.

Use light, controlled pressure and keep the tool moving smoothly. Facial massage should not require force, cause pulling or leave the skin feeling distressed. Reduce pressure immediately if the movement feels uncomfortable.

A layered routine can be appropriate, but it is often better to introduce one tool at a time. Keep the sequence simple, avoid unnecessary repetition and allow your skin, hair or nails to guide the length of the ritual.

Choose a brush shape suited to the formula and area, begin with a small amount of product and build in fine layers. Use short, controlled motions and blend the edges before adding further coverage or definition.

Work on prepared hair in manageable sections and begin with the lowest suitable heat or speed setting. Keep heated surfaces away from skin and water, then allow the tool to cool fully before cleaning or storage.

Remove skincare residue after use and clean the tool according to its material and product instructions. Dry it thoroughly before placing it in a pouch, drawer or storage container.

Clean brushes regularly according to how often they are used and the type of formula applied. Brushes used with cream or liquid products may require more frequent cleaning than those used only with dry powders.

Gently remove excess moisture, reshape the fibres and allow the brush to dry with good airflow. Avoid sealing damp brushes in a case or storing them in a way that directs water toward the handle join.

Do not rinse or immerse an electrical tool unless its individual instructions clearly confirm that the relevant part is designed for that method. Disconnect powered tools and allow heated surfaces to cool before cleaning.

Store clean, fully dry tools in a dedicated area away from excess moisture, dust and direct heat. Use protective storage where appropriate, but do not seal remaining moisture inside a case.

Contact the Novellea team through the contact page with your order number and a clear description of the request. Eligibility may depend on the product condition, order details and the store terms applicable to the purchase.

Include your order number, the email used for the purchase, the product name and a concise explanation of the issue. Photographs can be helpful when the concern relates to damage, missing components or product condition.

Stop using the tool, disconnect it from power where relevant and review the supplied instructions. Do not open or alter the product. Contact Novellea with the order details and a description of what occurred.

Use the Novellea contact page, email info@novellea.buzz or call 7345038794. Include relevant order details so the team can review your request efficiently.